Tuesday, August 12, 2014

4 Benefits of Using a Specialized Virtual Assistant Rather Than a Virtual Receptionist to Answer Your Phone

As a solo practice lawyer in the process of building your practice, having your telephone answered appropriately should be one of your top priorities. After all, this is most people’s first impression of you and your business.  There are a lot of options out there for virtual receptionist services but before you make a decision consider the options of using an experienced virtual assistant.

Cost Effectiveness – When paying for a virtual receptionist most services charge either a flat fee or a per call fee. When using an experienced virtual assistant you can pay a monthly retainer for bundled services and have more tasks completed than just your phone answered. You may end up paying more, but you will benefit by having more time to focus on your cases and billable hours.

Personal Touch and Call Filtering – Having your phone answered by a real live person provides a personal touch that leaving a voice mail can’t do.  It also saves you the time later of having to return calls that could possibly be a waste of your time like wrong numbers, sales calls or recorded messages.

Experience and Knowledge – When choosing a legal virtual assistant you are getting an expert in the area of law firm administration and therefore your callers will feel they have a knowledgeable person taking their call. Someone with legal experience will be able to ask the right questions so you spend less time on the phone asking your callers basic questions and more time getting the useful information you need for the case.

Flexibility – If you partner with a virtual assistant you will have an on-going relationship and daily or weekly dialogue (depending on your needs) and therefore will be able have flexibility in regards to who to take messages from and when and who you speak with directly. You can also have your virtual assistant return phone calls for you freeing up even more time for you to spend on billable hours.

Let’s talk, formulate a plan and start building a long-term working relationship that is prosperous and gratifying for both of us ~~ Susan

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